Emirates Airline introduces flexible policy to change bookings amid COVID-19 fears

Hagar Omran
2 Min Read

Emirates Airline is providing customers more flexibility through its newly introduced waiver policy for all booked tickets issued on/from 7 to 31 March, allowing customers the choice of changing their travel dates without change and reissuance fees due to the evolving Coronavirus situation.

Customers can reschedule their flight bookings within 11-month range in the same class without change charges. Difference in fare, if any, applies. The policy covers all the airline’s destinations.

“We want our customers to feel fully supported, comfortable, and confident when making travel plans, while offering them the best fares, without incurring change fees should they decide to delay or adjust dates,” Chief Commercial Officer at Emirates Adnan Kazim said.

“The situation remains dynamic and we will continue to look at ways to provide flexibility, convenience and peace of mind for our customers,” Kazim added.

Emirates is also taking its aircraft cleaning process to the next level through additional precautionary measures of implementing enhanced disinfecting procedures after flights from destinations most affected by COVID-19.

If the airline is alerted to any suspect or confirmed cases of infectious diseases, teams will be immediately deployed for a deeper cleaning to thoroughly disinfect all cabins of that aircraft with stronger, approved chemicals.

Across all its aircrafts, Emirates utilises high quality mechanical air filters, which are proven to remove more than 99% of viruses in the cabin environment.

If there is a suspected case onboard, Emirates will go a step further to replace all the filters on the aircraft. Customers are advised that fare differences or applicable taxes may apply if they wish to change their bookings to a different fare class.

Current refund and rebooking conditions for tickets issued before 5 March still apply. Customers impacted due to cancellations of flights impacted by the Covid-19 virus are advised to check emirates.com for rebooking or rerouting options.

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