Despite the recent announcement by the Egyptian International Motors Company (EIM), the exclusive agent for French Renault cars in Egypt about the launch of Renault Duster 2022 models in Egypt at reduced promotional prices, many customers who reserved the car six months ago complained that they did not receive their vehicles.
In September, Sherif Fahim, Renault marketing manager in Egypt said during the launch of Megane 2022 cars that Renault Duster will be available at the latest in the first days of October. However, customers of the French brand still suffer from the prolonged delay of delivery.
Several customers that made reservations more than three months ago say that the company did not provide any information regarding a specific date of delivery. They said that when they contact EIM, they are only met with procrastination. The customers explained that the delay had negatively impacted them, as the legal period for delivering the car after reservation is 3 months, according to the contract between them and the Renault agent.
“I decided to buy Renault Duster, and I was assured it will be delivered within a month at most. Accordingly, I sold my car, and the 3-month waiting period has expired and so far nothing new has happened,” one of the customers explains.
“We communicate a lot with the hotline, branch sales, and social pages of Renault Egypt, but they do not have explicit information about the date of delivery or the date of arrival of the car shipment, and we are now complaining about the lack of transparency,” another customer added.
Many Renault Duster customers said that they intend to file complaints with Egypt’s Consumer Protection Agency (CPA), as CPA has previously announced plans to combat the “over-price” phenomenon and implement new policies to control the auto market.
CPA chairperson Ayman Hosam El-Din announced earlier a decision to obligate car showrooms to set the official price for each car starting from 15 November 15, in a bid to control prices.
The CPA’s decision aims to prevent price gouging in the Egyptian auto-market.
He stated that the agency issued another decision to oblige all the auto showrooms and agents to prove the date of the delivery inside the reservation receipt. He warned the in case of no-delivery on the agreed-upon date, the customer is obliged to receive a full refund plus default Central Bank of Egypt’s interest rate.