Ahmed Khalil, general manager of Uber in Egypt, said that safety is one of the most important priorities of the company. During a press conference, he told Daily News Egypt about the company’s plans to improve the mechanisms of communication with the company in case of safety risks.
“We always work on Developing and enhancing safety standards using Uber technology to facilitate safe and comfortable journeys. We are currently testing the “call back” feature, which provides users with a means to communicate via the application after trips have ended for emergency safety matters,” he said.
“All the user does is apply for a call back, record a contact number, and a short description of the safety threatening situation, after which the user receives a call within minutes from a specialist from the safety support team to help him deal with the problem.”
He said that Uber’s strategy during the current year is focused on developing new low-cost products and making them available to the largest number of customers, with safety as a top priority and providing safe and comfortable trips, as well as increasing drivers’ profits, and developing support services on the app.
He explained that the recovery rate has reached 80% so far, compared to the beginning of the spread of the Coronavirus pandemic, and expressed his strong optimism about 2021, especially after the company benefited from last year’s experience, noting that it continues to apply public safety measures and standards according to the directives of the government and the World Health Organization and work with the concerned authorities and establish strategic partnerships to educate users about the risks of the epidemic.
He stated that the company has taken a set of safety measures to preserve the health of its customers and prevent the outbreak of the epidemic, most notably the launch of the face identification feature within the application to ensure that the driver wears the muzzle before using the application, as well as distributing about 300,000 free face masks in the Middle East and North Africa region with plans to continue distributing more according to users’ needs and ensure drivers’ safety.