Voice call quality continue to decline across all 3 major networks in May

Mohamed Alaa El-Din
2 Min Read
The Cairo and Giza Tobacco Traders Association expects a decrease in tax proceeds of EGP 2bn in the current fiscal year’s national budget, due to a nationwide increase in purchasing single cigarettes. (Photo by Aaron T Rose)

The National Telecommunication Regulatory Authority’s (NTRA) report for May 2016 revealed the continuation of a decline in the quality of call services across the three mobile operators—Vodafone, Orange, and Etisalat—for the second consecutive month.

NTRA’s report was based on trials of more than 19,700 phone calls via the three mobile operators during May in Greater Cairo. The trials monitored 56 call interruptions, versus only 52 in April. Moreover, 131 calls were blocked in May, which is an increase from 101 in April.

Orange topped the three mobile phone companies in terms of mobile voice service quality as only 43 calls were blocked and 15 calls dropped, from a total of 6,822 phone calls. Etisalat came in second after conducting 6,893 trial calls, of which 37 calls were blocked and 27 dropped.

Vodafone ranked last as 51 calls were blocked and 14 were dropped out of a total of 6,564 trial calls.

None of the three companies exceeded the maximum ratio of interrupted or blocked calls set by the NTRA, established as 2% of the total trial calls.

The NTRA’s quality index for browsing the internet through the telecommunications networks put Orange on top of the other two mobile phone operators in Greater Cairo for the second month in a row.

NTRA conducted 2,731 internet connection trials through Orange, two trials of which were blocked but none were cut. Etisalat came in second by conducting 2,448 trials, four of which were blocked. Vodafone ranked last after nine failed internet connection attempts out of 2,599 trials.


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