Egypt launches trial run of digital government services platform

Mohamed Alaa El-Din
2 Min Read

Egypt launched a trial run of a digital platform providing a range of electronic government services in August, according to Minister of Communications and Information Technology Amr Taalat.

The trial will see 70 services activated, covering vehicle and driving licence renewals, notarial services, and electronic filing of lawsuits.

Taalat added that a mobile application will be launched over the next few days, in addition to a call centre to allow citizens to obtain services by phone.

He explained that citizens can obtain all available services electronically through the platform, and then choose where to receive the papers requested.

The minister noted that automated documentation services will be available in 361 offices, in cooperation with the Ministry of Justice and the National Post Authority, by the end of next September. A total of 50% of the offices are real estate registry offices, 30% are post offices and 20% are citizen service offices.

In a press conference on Wednesday at the ministry’s Smart Village headquarters, Talaat said that Egypt Post will play a pivotal role in providing public services as part of Egypt’s digital vision. This will occur through the development of post offices scattered throughout the country.

The minister explained that 780 post offices will be developed in 2020 at a cost of EGP 3.2bn, in addition to 860 offices that have already been developed. He also revealed that all digital government services will be provided through post offices according to Egypt’s digital vision.

Taalat added that there is a plan to increase the number of Post Office ATM machines nationwide from 360 machines to 700, at a cost of EGP 300m. This will come in addition to the continued spread of postal booths at gas stations, as well as the deployment of ATM-equipped mobile post offices equipped with ATMs to cover congested areas during peak days, such as pension payment days.

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