Offering the right of reply to Uber, Daily News Egypt publishes the company’s response to a previous article about safety incidents and users’ negative experience with the service, which was published on Thursday 31 October, under the title “Uber denies negative user experiences circulating on social media.”
The company said that “providing safety and support to riders and drivers are Uber’s number one priority.”
It further added that Uber’s in-app safety features and support, such as “Check Your Ride” notifications, remind people to complete three steps to make sure they’re getting into the right car with the right driver every time, by matching the license plate, car model, and the driver photo with what’s provided in the app.
As well as the app Caller Privacy feature, which allow Riders and drivers to call each other while maintaining the privacy of their number while using the app, Trusted Contacts feature allowing riders to designate five friends or family members as “trusted contacts” and, with a single tap, share their trip information which are easily customisable in their trip sharing preference, and the safety centre – An app-housed safety information hub where users can find information on some of the key existing safety tools in the app, including Uber’s 24/7 team, information on the driver and the car, trip GPS-tracking and our rating and feedback system.
The company explained that riders and drivers’ medical expenses are covered in the occurrence of an accident while in an Uber trip by AXA insurance. Drivers are also covered for lost earnings opportunities.
Additionally, Uber has a team of former law enforcement professionals who are on call to work with police 24/7 to respond to urgent needs and walk them through how we can assist in an investigation.
Uber added that its Cairo Center of Excellence, the largest support centre in the MEA region and the second largest in the world, provides 24/7 support to riders, drivers, eaters, and couriers in 14 countries in the Middle East and Africa. With 700 employees, support is provided in-app, by phone, email, and social media in three languages; Arabic, English, and Urdu.