Wael Fakharany, managing director of online cab-booking application Careem Egypt, said that the government has moved the legalisation of online cab-booking from the ministerial committee, which was formed for this purpose, to the Ministry of Investment.
He added that the company follows up on the developments of the legalisation process in order to adjust Careem’s situation in the market. The government has formed a committee over the past year to discuss and solve the online cab-booking issue in the country, with the participation of the ministries of transport, communications, interior, social solidarity, justice, and investment.
Careem is committed to a strict criteria for the admission of new drivers and their expansion plans, as the drivers and cars undergo a variety of examinations to ensure high-quality services for all customers. Careem applies a comprehensive safety test on its vehicles before admission; including engine, brakes, exterior parts, and interior parts. Careem’s drivers should be tactful and friendly, and they must possess a valid driving license and national ID. The driver should also provide an updated criminal record and pass a drug and alcohol testing programme. The company provides its employees with comprehensive training for its cab-booking application as well as customer service. Their employees must then pass an integrated test dealing with customers before they are allowed to start working.
Since its establishment in 2012, Careem aims to provide high-quality, fast, and economic services for all customers in more than 50 cities in the Middle East and North Africa, from Pakistani to Moroccan cities. Careem provides millions of trips worldwide through its massive network of cars, as it has more than 150,000 drivers, of whom 50,000 operate in Egypt. The company contributes to creating thousands of job opportunities and improves the living conditions of Egyptians, by providing an alternative monthly income.