Significant retreat in quality of voice services of 3 mobile operators in July: NTRA

Mohamed Alaa El-Din
2 Min Read
The Cairo and Giza Tobacco Traders Association expects a decrease in tax proceeds of EGP 2bn in the current fiscal year’s national budget, due to a nationwide increase in purchasing single cigarettes. (Photo by Aaron T Rose)

A recent report published by the National Telecommunication Regulatory Authority (NTRA) for July showed that the quality of the voice services provided by the three mobile operators declined for the third month in a row in Greater Cairo.

According to the NTRA report, approximately 19,600 mobile calls were examined through the networks of the three service providers in July. Out of the total calls examined 71 calls were dropped, compared to only 56 calls in May, while the number of blocked calls increased to 185 compared to 131 in May.

NTRA’s data showed that Vodafone performed the best among the three companies in terms of voice service quality. The examination placed 6,578 calls over the provider’s network, only 56 of which were blocked, while 18 were dropped. The voice services of Orange were close behind in terms of performance. The network provider was examined through 6,537 calls, 63 of which were blocked, while 17 calls were dropped. Etisalat came in a distant third. The company’s network was examined through 6,491 calls, 66 of which were blocked and 36 calls were dropped.

Neither Orange nor Vodafone exceeded the 2% maximum limit for dropped calls that NTRA had set for the providers during the examination. Etisalat, however, exceeded that limit more than once.

With regard to mobile internet, the NTRA report showed that the quality improved in July as compared to the previous month. The service was examined through 7,954 connection attempts through the networks of the three operators: 2,815 through Orange, 2,671 through Vodafone, and 2,468 through Etisalat. None of these connections were dropped or blocked.

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