Gourmet Egypt and Softec Technologies announced their collaboration on the automation and optimisation of Gourmet’s operations.
As a technology company providing artificial intelligence (AI) and visibility solutions for logistics, Softec Technologies will also help Gourmet Egypt control home delivery and branch replenishment routes using AI.
NORMA, Softec’s AI solution that combines scientific route optimisation with Machine Learning, will enable Gourmet to automate its logistics operations. This will enable Gourmet to continue scaling with fast, reliable and customer-centric home delivery services.
It will also monitor estimated arrival times and performance benchmarks enabling Gourmet to continue growing, while putting customer experience at the heart of its objective.
“It’s all about collaborating with the best in class, and NORMA meets this match,” said Jalal Abu-Gazaleh, CEO and Founder of Gourmet Egypt, “We are excited by the prospect of increasing customer delight by improving on time deliveries and improving efficiency.”
Gourmet prides itself on being the most progressive and wholesome food retail delivery service in Egypt, providing fresh groceries in Cairo, Alexandria and the Red Sea. With Softec’s AI-driven optimisation, autonomous planning and visibility software, it aims to continue its expansion strategy down an advanced technological route.
“Putting AI in the heart of its logistics and home delivery operation will enable Gourmet to continue setting benchmarks in the market with predictable, reliable delivery times,” said Nour Shawky, CEO of Softec, “Being personally a big fan of Gourmet gives me even more pleasure to contribute to its growth with our innovations. The entire team is very excited to be working with people that know the value of adapting technologies to bring amazing customer experience to our homes”.
