Sutherland, the process transformation company, announced a 3-year agreement with Egypt’s Information Technology Industry Development Agency (ITIDA) to expand its business presence in Egypt, and enhance the service portfolio offered to the region.
According to the agreement, signed on the 3rd day of GITEX Dubai 2018, Sutherland will add more than 750 full-time jobs in its service delivery centre in Alexandria.
The centre, which was opened in 2010, provides a full range of integrated back-office and client facing front-office services to the company’s clients in Europe, Africa, the Middle East, Asia, and North America.
Maha Rashad, acting CEO of ITIDA, said that Egypt has been taking all the required steps to develop its thriving IT& IT-enabled services industry. She noted that the industry has witnessed great progress in terms of the number of services offered, and the growth of the market, especially with the talent outflow, and the annual 550 university graduates.
According to the International Data Corporation (IDC), the combined IT, BPO, and KPO export market in Egypt is forecasted to grow from $3.25bn in 2017, to $4.7bn in 2020.
“Sutherland Egypt is planning for great expansions over the next few years. New Middle Eastern and multinational accounts are currently approaching Sutherland Egypt. Thus, the plan is to open up in Cairo, Egypt too,” commented Julie Clarke, Sutherland Vice President for Human Resources EMEA region.