The interim government is launching a call centre to communicate with citizens and receive their complaints and suggestions, Minister of Communication and Information Technology Atef Helmy announced on Monday.
The new system is scheduled to commence in two weeks, Helmy stated after his Monday meeting with interim Prime Minister Ibrahim Mehleb to discuss arrangements for implementing the project.
An online portal, run by the Ministry of Communication, will also be established “to provide citizens with an opportunity to express their suggestions and comments on the government’s performance”, a Monday statement from the cabinet said.
“After receiving complaints, they will be delivered to relevant ministries and government authorities,” the statement read.
Helmy noted that he will discuss methods of implementation with the National Telecom Regulatory Authority (NTRA) and the Information and Decision Support Centre (IDSC).
In attempt to develop the technological infrastructure of Egyptian ministries, the Ministry of Communication signed agreements in February with the ministries of Housing, Health and Culture with the aim of improving their communication performance and digitalising their archives.
Helmy pointed out in March that his ministry is targeting the achievement of a 10% growth rate in the communication sector’s revenues by the end of the 2013/2014 fiscal year, to register EGP 60bn. The ministry also aims to create 20,000 direct and indirect job opportunities during the same period.