Telecom Egypt (TE) has announced it will start operating its new customer service mini-shop on main streets and in public squares to ease accessibility to its customers.
It is anticipated that the new outlets will reduce pressure on central offices and branches, as part of the preventative measures against the spread of the coronavirus (COVID-19).
TE Managing Director and CEO Adel Hamed said the new outlets will make it easier for customers to obtain the company’s products and services without having to go to the main shops. He noted that the step will play a significant role in reducing crowding considering the ongoing pandemic.
The first phase will see about 15 mini-shops distributed in a number of main streets and public squares across the country. The company aims to establish 40 of these mini-shops in all governorates before the end of 2020.
The mini-shops have been designed to provide customers with the full range of services provided by TE, including mobile, internet and landline services. After-sales services and invoice payments will also be taken care of at the new outlets, giving customers an easier experience in shorter times.
TE has recently undertaken a series of steps ensuring customer safety and facilitating their access to its services. It postponed the payment of the January and April invoices until the middle of June. It has also made all electronic payment methods available via the company’s website and MY WE application, or through the e-wallet WE Pay.
To further ensure the health and safety of its customers at its sales centres, the company is providing well-ventilated outdoor waiting areas. There will also be no customers inside the branch except those dealing with sales staff. The company is working to ensure a safe distance between customers and service providers.