The National Telecommunications Regulatory Authority (NTRA) February 2016 report addressing the quality of mobile services showed a decline in the quality of voice calls provided by the three mobile operators—Vodafone, Orange, and Etisalat—compared to January 2016.
NTRA examined 44,500 calls in Greater Cairo (Cairo, Giza, and Qalyubia), 223 of which were blocked and 86 were dropped.
Etisalat registered the lowest number of calls dropped in Cairo, with 57 dropped calls out of 11,800 examined calls. In second place came Vodafone, with 68 dropped calls out of approximately 11,600 examined calls. In third place came Orange, with 98 dropped calls out of 12,100 examined calls.
In terms calls cut-off, Orange registered the lowest number, with 19 cut-off calls out of 12,100 examined calls, followed by Vodafone with 23 cut-off calls out of 11,600 examined calls, while Etisalat came in last place with 57 cut-off calls out of 11,800 examined calls.
None of the three companies exceeded the maximum level of calls cut-off or dropped calls determined by NTRA, which is 2% of the total examined calls.
In order to test mobile internet quality, NTRA conducted 13,400 connection attempts through the three mobile networks.
Orange registered the best performance through its network in Greater Cairo, with zero dropped calls or cut-off connections out of 4,800 attempts. Vodafone came in second place with four dropped connections out of 4,300 attempts, while Etisalat came in the last place with nine dropped connections out of 4,300 attempts.